Email Us or give us a call: 419-562-6767

Business Hours: Monday - Friday 9:00 am - 5:00 p.m.

500 South Sandusky Avenue
Bucyrus, Ohio 44820-2623


The Utility Billing Office is responsible for billing, collecting, and providing services for water, sewer, storm water and sanitation.



Payments May Be Made At The Following Locations:
City Hall 
500 South Sandusky Avenue 
Bucyrus, OH 44820
or the drive up box next to the Police Station alley entrance of City Hall
or mail your payment to:
Bucyrus Utility Dept. 
P.O. Box 390
Bucyrus, OH 44820


Garbage Collection Policy:

All household trash shall be placed in metal or plastic containers with lids, or plastic bags that are not to exceed 45 gallons or weigh more than 35 pounds. Each household is limited to 6 bags or cans or a combination of the two. Additional fees will be billed to your account if you exceed these limits. To ensure pick-up, have your trash placed at the curb by 7:00 am. Collection times may vary. 
Please contact the Utility Billing Office with questions about the Garbage Collection Policy.

The City of Bucyrus Utility Department will no longer dispose of furniture items. Please make arrangements with a private contractor for disposal.

If you have junk items around your property that you would like to have removed, then you can contact the Bucyrus Utility Department at 419-562-6767 option 2 to scheduled a pick-up. Here is a schedule of fees for disposal of various junk items.


Bucyrus Online Utility Payment


Noble Payment Technologies
The City of Bucyrus utility customers now have the option of paying their utility bills with a credit card over the Internet.  Getting started is easy, just click on the online utility payment link. You will need your utility account number and previous utility bill amount to get set up.
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The City accepts Master Card, Visa and 
Discover transactions.
The City’s online option allows customers to view their current utility bill, payment history, and usage history with a click of the mouse. We are pleased to provide this service to our customers.
Privacy & Security
Your online payments are secure!  You can make utility payments at our website with confidence.  We have partnered with Noble Payment Technologies, a leading payment gateway, to offer safe and secure credit card transactions for our customers. Noble Payments Technologies manage the complex routing of sensitive customer information through the credit card processing networks.  The company adheres to strict industry standards for payment processing. For additional information regarding the privacy of your sensitive cardholder data, please contact our office.
Terms & Conditions
There will be a fee assessed to your credit/debit card when paying online or in the office. You will be alerted to the amount before the transaction is complete. This fee will not be refunded if a duplicate or overpayment is made. In addition, please allow 2-3 business days for any debits to appear on your accounts when paying by credit or debit.
Refund Policy
Payments made via the website or in the office are final and are not reversible.  Please use caution when entering online payments.  Payments returned to our office for non-sufficient funds are subject to a $25 fee and can result in immediate disconnections of service.
Questions
Please contact the Bucyrus Utilities Billing Department at (419) 562-6767 OPTION 2 if you have any questions.
Automatic Bill Pay Through Deduction
The City of Bucyrus now offers customers the option of paying their utility bill electronically. Funds are transferred from the customer's checking account directly to the City to pay for all services that are on the City's utility bill.
FAQs

Simply come to the office and complete the authorization form along with a voided check. This will help ensure that your transactions are appropriately posted. Allow 1-2 months for processing and withdrawals to start. Continue to pay your bill via other methods of payment until a message appears on your bill showing the withdrawal of electronic payment.

Payments are deducted on the due date or the closet to the due date, depending on holidays and weekends of your billing statement each month.

The City of Bucyrus' bank will instruct your bank to deduct the entire amount of your utility bill from your checking account. Your bank will deduct your payment amount and forward the payment electronically to the City of Bucyrus' bank.

The payments will be shown on your monthly statement from your financial institution.

Yes. The City will continue to mail your utility bills to you as usual. However, in the message box on the bill it will clearly state that your account has been set up to have payments made electronically.

Your monthly statement from your financial institution will include information on the payments that you have made, including the name of the payee, the amount of the payment, and the date it was paid.

If you have questions or concerns regarding your bill or the amount due, you should contact the Bucyrus Utilities Billing Department at (419) 419-562-6767 option 2.

You must notify the Bucyrus Utilities Department 30 days in advance in writing that you want to stop paying your bills electronically.

Note On E-Pay
Please note that payments made through a bank’s e-pay system are not directly deposited to the city. A physical check is processed by the bank and mailed to the Bucyrus Utility Department. This process can take 5 to 10 business days depending on the banking institution. Accounts are considered paid upon receipt of the physical check from the bank.


Backflow Prevention and Cross-Connection Control Protecting our Public Water System

What is a cross-connection? Any physical connection created between a possible source of contamination and any drinking water system piping.
What is backflow? It is the flow through a cross-connection from a possible source of contamination back into the drinking water system. It occurs when a cross-connection is created and a pressure reversal, either as backsiphonage or backpressure, occurs in the water supply piping. READ MORE


Lead Safety Information

Is there lead in my drinking water? You can reduce the risk of lead exposure from drinking water in your home. READ MORE


Changes In Paying Your Utility Bill Effective August 15, 2015

Starting August 15th if you pay your utility bill with a credit or debit card online or in our office you will be charged a fee by Noble Payments. Fees are based on what type of card you will be using. The City of Bucyrus will not be receiving any of these fees charge by the credit card company. We will still be accepting cash and checks and auto withdrawal from your checking account at no fee.


Annual Water Quality Report

woman drinking clean bucyrus water

In 2015, the City of Bucyrus detected 10 contaminants in the drinking water and none of them were above the EPA Accepted level for drinking water. There were no violations.
You can now view the 2016 City of Bucyrus Annual Water Quality Report on-line at:
http://www.cityofbucyrusoh.us/ccr-2016.pdf This report contains important information about the source and quality of your drinking water. For a translation of the water quality report or to speak with someone about the report please call 419-562-7951. If you would like a paper copy of the 2014 Annual Water Quality Report mailed to your home, please call 419-562-7951.


Scam Alert

scam alert icon

If anyone calls you or your business saying your water bill is past due and they will come to collect the money do not give them anything. City utility employees do not collect money at residences or businesses, only at the utility office.


Make checks payable to City of Bucyrus Utility Dept.
Automatic Payment is available. Customers may opt to have the payment deducted from their checking or savings account on the due date of each month. For these services, please contact the Utility Billing Office.  


Check for leaks:

Check all toilets and faucets. Leaky toilets and faucets are the biggest cause of wasted water resulting in large bills. The most common source of leaks is the toilet. Check toilets for leaks by placing a few drops of food coloring in the tank. If after 15 minutes the dye shows up in the bowl the toilet has a leak. Leaky toilets can usually be repaired inexpensively. Toilets can account for almost 30% of all indoor water use, more than any other fixture or appliance.
See how much your LEAKING TOILET can cost per month
See how much your LEAKING FAUCET can cost per month

 

Buffalo Sewer

This old brick sewer is representative of the main sewer that runs through the heart of Bucyrus.

EPA Statement From Mayor Jeff Reser

Fellow Residents,

I signed a historic agreement on Thursday, September 24 in Council Chambers.  The City of Bucyrus and the United States Environmental Protection Agency have reached an agreement as to the plan for separation of our storm water from our sanitary sewers.  Negotiations have been ongoing for fifteen years and has been full of contention and impasse.  We risked the threat of civil and criminal penalties but now have an agreement in place that will begin the process of relieving pressure on the Buffalo Run, our sanitary sewer that runs through much of the center of Bucyrus.  Separation will take many years and we will begin next year on Plymouth Street with Southern Avenue being the next phase.  The agreement is good for Bucyrus because it allows us to avoid hundreds of thousands of dollars in fines and also allows us to plan manageable time periods for construction. 

Your Bucyrus City Council, under the leadership of Garnet "Sis" Love, is to be commended for their unanimous support of the project. Without their cooperation and vision for the future of Bucyrus this historic agreement would not have occurred.

There is sacrifice for all of us including the EPA fee of $7.20 that you may have noticed on your last utility bill.  Clean water has been in the news a great deal lately and we can say that Bucyrus residents are doing their part and I commend everyone for your support of our plan.  You are making a difference in your city, in your beautiful river and in your outstanding lake. 

Thank you.

Mayor Jeff Reser

Information About The EPA Fee On Your Utility Bill

Fellow Residents,

You may have recently read about a Federal Environment Protection Administration (EPA) order that will be issued for the city of Bucyrus in 2015. This order is the culmination of many years of planning and negotiation with the both the State of Ohio EPA and Federal EPA. The issue is the amount of sewage overflows that occur during heavy rain storms when raw sewage from the city of Bucyrus empties directly into the Sandusky River. This happens because our current wastewater treatment plant cannot handle the volume of water and sewage during large storms. 

Water pollution has been on the forefront of the news in the last few years—especially for Lake Erie where dangerous toxins have formed each summer which make Lake Erie unsuitable as a water source for drinking as well as recreation. The EPA is looking at all sources of pollution for the lake and the overflow from city sewers in one of the causes of river and lake pollution.

City officials and engineers have proposed a long term separation plan that will reduce the number of overflows as required by the EPA and they will be accepting our plan this year. The plan will take many years to complete and in the end we will have turned our main sewer line into a storm water line. The first seven year phase begins in 2016 and there will be multiple phases before the project is completed. City officials, engineers and the EPA will reevaluate progress before each seven year phase is approved.

There is good news. Part of Bucyrus has already had storm water and sewers separated. We estimate that thirty percent of the city has been finished when streets were reconstructed, in anticipation of the EPA order. In fact, Plymouth Street will be the next project that will be completed and this will take place in 2016. So we are well on our way to complying with the mandate but more work needs to be done and the work needs to be done on a timely schedule. 

Unfortunately for the residents of Bucyrus there are no federal funds available for the EPA mandates. We will have to pay for the project out of fees generated by users. Beginning with the August utility bills you will notice a new charge called the “EPA Fee.” This charge will be $7.20 each month and this fee will go to fulfilling our EPA mandate requirements. There will also be a small monthly increase in the sewer portion of your bill of 3% per year for the next five years. 

We don’t like to announce rate increases but we have no other choice in the matter and we ask for your patience and understanding as we do our part in making sure that our waterways are clean.

Sincerely,

Mayor Jeff Reser

Buffalo Sewer

This old brick sewer is representative of the main sewer that runs through the heart of Bucyrus.