The Utility Billing Office is responsible for billing, collecting, and providing services for water, sewer, storm water and sanitation.
Due to the circumstances surrounding the Covid-19, there have been scheduling changes enacted at City Hall which impact the Utility Office. Until further notice the Utility Office will be closed from 12:00-1:00pm. Payments can still be turned into the drop boxes (one is located near the Emergency entrance door on the porch, the other is located at the drive-thru) at City Hall during that time frame. While the Utility Office will remain staffed from 9:00am - 12:00pm and 1:00pm - 5:00pm, we ask that you continue to submit payments online, through the mail, or by utilizing the Utility drive-thru window or drop boxes as City Hall remains closed to the public. We appreciate your patience and cooperation as we attempt to adapt to the current circumstances
Sign up for Direct Payment and pay your Bucyrus
Utility Bill automatically from your bank.
Download and complete the Utility Department Debit Authorization Form.
Then return it to the Bucyrus Utility Office and pay your utility bill
THE NEW ONLINE PAYMENT PORTAL IS NOW UP AND RUNNING.
VISIT myCity of Bucyrus Account today and create your new account.
If you were a privous user of the old system you also will need to create a new account. Your old user name and password will not work.
You will need your Customer ID Number that is printed on your bill to create a new account.
Bucyrus Leak Loss Protection
Beginning May 1, 2021
The city of Bucyrus offers protection against costly service bills caused by unexpected leaks. The City of Bucyrus offers up to $500 coverage per occurrence.
Water & Sewer Leak Residential - $1.10 per month
Single Occupancy - $3.05 per month
Multiple Occupancy - $6.10 per month
In the event of a costly water bill caused by high-water usage due to covered leaks or line breaks, the City of Bucyrus’ leak adjustment program covers the costly water utility bill once the active cause of the leak has been repaired.
All City of Bucyrus customers are automatically enrolled in our Leak Loss Protection Program and charges will appeal on your utility bill. Call us at 1-419-617-0770 to decline protection and accept full responsibility for all excess water charges caused by a water leak.
*Information for the City of Bucyrus Leak Loss Protection Program: High water bills due to leaks occurring after 05/01/2021 will be adjusted through this program. Please refer to our leak adjustment guidelines for qualifications. Cancel anytime. 30-day wait period for re-enrollment. Call HomeServe for more information and request a copy of the full terms and restrictions. ServLine is a registered trademark of HomeServ. The City of Bucyrus Leak Loss Protection Program’s financial obligations are backed by an insurance policy procured as part of the ServLine program.
Payments May Be Made At The Following Locations:
500 South Sandusky Avenue
Bucyrus, OH 44820
or the drive up box next to the Police Station alley entrance of City Hall
or mail your payment to:
Bucyrus Utility Dept.
P.O. Box 390
Bucyrus, OH 44820
Garbage Collection Policy:
All household trash shall be placed in metal or plastic containers with lids, or plastic bags that are not to exceed 45 gallons or weigh more than 35 pounds. Each household is limited to 6 bags or cans or a combination of the two. Additional fees will be billed to your account if you exceed these limits. To ensure pick-up, have your trash placed at the curb by 7:00 am. Collection times may vary.
Please contact the Utility Billing Office with questions about the Garbage Collection Policy.
The City of Bucyrus Solid Waste Department will only pick up furniture items if they are completely wrapped in heavy plastic sheeting.
Do you reside alone? Are you a retired person 62 or older and whose spouse or domestic partner is 62 or older? You may be eligible for a reduced rate on your garbage collection fee.
To obtain the benefit of the reduced fee for a householder who resides alone, or who, together with his or her spouse or domestic partner has attained the age of sixty-two years or more, the householder must file with the City Water Department an application which shall include proof of age of the householder and spouse or domestic partner, and, if applicable, shall include a signed statement attesting to the fact that said householder resides alone. Note: any householder who consumes more than 500 cubic feet of water per month in each of three (3) consecutive months shall be presumed to be ineligible for the reduced fee, and said householder’s account shall be converted to a standard household (Bucyrus Codified Ordinance 931.03(b)).
Call the Bucyrus Utility Office at 419-562-6767 to take advantage of this reduced rate today.
Changes To Bulk Water Fill Station at 407 Water Street
As of August 28th, 2017 the City of Bucyrus Water Treatment Plant has moved to our new location on Beechgrove Road. We are currently working toward having a new bulk fill station constructed at our new facility on Beechgrove Road in the near future. We will continue to provide bulk water service at the Water Street location with the following temporary policies:
- You must have a code for purchasing bulk water
- No cash will be accepted
- Fill at your own risk, no attendant will be on site
- Any questions, feel free to contact the Water Treatment Plant at 419-562-7951
You will continue to have access to the Bulk Fill Station at the old Water Treatment Plant with an access code. If you do not have an access code, call the Water Treatment Plant at 419-562-7951. You will be billed accordingly at the end of each month. We appreciate your patience and cooperation during this time of transition to our new facility.
TOP 10 THINGS NOT TO FLUSH
- Personal, Cleaning, or Baby Wipes
- Frminine Products
- Plastics – Bags, Bottles, Swabs
- FOGs – Fats, Oil, Grease
- Grease – Auto/Industrial
- Condoms and Wrappers
Ohio Water Environment Association
www.ohiowea.org Ohio’s Water Quality People!
Bucyrus Online Utility Payment
Paying Your Bill
You can pay your Bucyrus via MuniciPAY using:
- Money Order
- Visa, MasterCard, Discover, American Express (service fee will apply, see below)
- Electronic Check Payments (service fee will apply, see below)
Credit Card Payments Made in Office or via Telephone
Bucyrus offers the convenience of accepting MasterCard, Discover, American Express and Visa credit cards for utility payments. The payment processing company charges a service fee of
2.65% or $3.00 minimum to cardholders who use this service. Just stop by our office or give us a call at 419-562-6767 Option 2 to use your MasterCard, Discover Card, American Express or Visa.
Credit Card Payments Made Online
Now you can pay your utility payment from the comfort of your home or office by using our online payment service. Credit cards accepted: MasterCard, Discover, American Express or Visa. A per transaction service fee of
2.65% or $3.00 minimum will be charged by the payment processing company for this service.
Privacy & Security
Your online payments are secure! You can make utility payments at our website with confidence. We have partnered with Noble Payment Technologies, a leading payment gateway, to offer safe and secure credit card transactions for our customers. Noble Payments Technologies manage the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing. For additional information regarding the privacy of your sensitive cardholder data, please contact our office.
Terms & Conditions
There will be a fee assessed to your credit/debit card when paying online or in the office. You will be alerted to the amount before the transaction is complete. This fee will not be refunded if a duplicate or overpayment is made. In addition, please allow 2-3 business days for any debits to appear on your accounts when paying by credit or debit.
Payments made via the website or in the office are final and are not reversible. Please use caution when entering online payments. Payments returned to our office for non-sufficient funds are subject to a $25 fee and can result in immediate disconnections of service.
Please contact the Bucyrus Utilities Billing Department at (419) 562-6767 OPTION 2 if you have any questions.
Automatic Bill Pay Through Deduction
The City of Bucyrus now offers customers the option of paying their utility bill electronically. Funds are transferred from the customer's checking account directly to the City to pay for all services that are on the City's utility bill.
Simply come to the office and complete the authorization form along with a voided check. This will help ensure that your transactions are appropriately posted. Allow 1-2 months for processing and withdrawals to start. Continue to pay your bill via other methods of payment until a message appears on your bill showing the withdrawal of electronic payment.
Payments are deducted on the due date or the closet to the due date, depending on holidays and weekends of your billing statement each month.
The City of Bucyrus' bank will instruct your bank to deduct the entire amount of your utility bill from your checking account. Your bank will deduct your payment amount and forward the payment electronically to the City of Bucyrus' bank.
The payments will be shown on your monthly statement from your financial institution.
Yes. The City will continue to mail your utility bills to you as usual. However, in the message box on the bill it will clearly state that your account has been set up to have payments made electronically.
Your monthly statement from your financial institution will include information on the payments that you have made, including the name of the payee, the amount of the payment, and the date it was paid.
If you have questions or concerns regarding your bill or the amount due, you should contact the Bucyrus Utilities Billing Department at (419) 419-562-6767 option 2.
You must notify the Bucyrus Utilities Department 30 days in advance in writing that you want to stop paying your bills electronically.
Note On E-Pay
Please note that payments made through a bank’s e-pay system are not directly deposited to the city. A physical check is processed by the bank and mailed to the Bucyrus Utility Department. This process can take 5 to 10 business days depending on the banking institution. Accounts are considered paid upon receipt of the physical check from the bank.
2021 Hydrant Flushing Program
The City of Bucyrus Water Department will begin their annual flushing of fire hydrants on Monday July 5, 2021. Flushing will continue Monday – Friday through September.
Discolored water may be temporarily present in homes and businesses following hydrant flushing. Please be advised to flush cold water through a faucet until it runs clear. If you have further questions or concerns, please call the City of Bucyrus Utility Office at 419-562-6767 option 2 during weekday business hours.
Backflow Prevention and Cross-Connection Control Protecting our Public Water System
What is a cross-connection? Any physical connection created between a possible source of contamination and any drinking water system piping.
What is backflow? It is the flow through a cross-connection from a possible source of contamination back into the drinking water system. It occurs when a cross-connection is created and a pressure reversal, either as backsiphonage or backpressure, occurs in the water supply piping. READ MORE
Lead Safety Information
Is there lead in my drinking water? You can reduce the risk of lead exposure from drinking water in your home. READ MORE
Annual Water Quality Report
In 2020, the City of Bucyrus detected 10 contaminants in the drinking water and none of them were above the EPA Accepted level for drinking water. There was one reporting violation.
You can now view the 2020 City of Bucyrus Annual Water Quality Report on-line at:
https://www.cityofbucyrusoh.us/ccr-2020.pdf This report contains important information about the source and quality of your drinking water. For a translation of the water quality report or to speak with someone about the report please call 419-562-7951. If you would like a paper copy of the 2014 Annual Water Quality Report mailed to your home, please call 419-562-7951.
If anyone calls you or your business saying your water bill is past due and they will come to collect the money do not give them anything. City utility employees do not collect money at residences or businesses, only at the utility office.
Make checks payable to City of Bucyrus Utility Dept.
Automatic Payment is available. Customers may opt to have the payment deducted from their checking or savings account on the due date of each month. For these services, please contact the Utility Billing Office.
Check for leaks:
Check all toilets and faucets. Leaky toilets and faucets are the biggest cause of wasted water resulting in large bills. The most common source of leaks is the toilet. Check toilets for leaks by placing a few drops of food coloring in the tank. If after 15 minutes the dye shows up in the bowl the toilet has a leak. Leaky toilets can usually be repaired inexpensively. Toilets can account for almost 30% of all indoor water use, more than any other fixture or appliance.
See how much your LEAKING TOILET can cost per month
See how much your LEAKING FAUCET can cost per month