The Utility Billing Office is responsible for billing, collecting, and providing services for water, sewer, storm water and sanitation.
Payments May Be Made At The Following Locations:
500 South Sandusky Avenue
Bucyrus, OH 44820
or the drive up box next to the Police Station alley entrance of City Hall
or mail your payment to:
Bucyrus Utility Dept.
P.O. Box 390
Bucyrus, OH 44820
Garbage Collection Policy:
All household trash shall be placed in metal or plastic containers with lids, or plastic bags that are not to exceed 45 gallons or weigh more than 35 pounds. Each household is limited to 6 bags or cans or a combination of the two. Additional fees will be billed to your account if you exceed these limits. To ensure pick-up, have your trash placed at the curb by 7:00 am. Collection times may vary.
Please contact the Utility Billing Office with questions about the Garbage Collection Policy.
The City of Bucyrus Utility Department will no longer dispose of furniture items. Please make arrangements with a private contractor for disposal.
If you have junk items around your property that you would like to have removed, then you can contact the Bucyrus Utility Department at 419-562-6767 option 2 to scheduled a pick-up. Here is a schedule of fees for disposal of various junk items.
Bucyrus Online Utility Payment
The City of Bucyrus utility customers now have the option of paying their utility bills with a credit card over the Internet. Getting started is easy, just click on the online utility payment link. You will need your utility account number and previous utility bill amount to get set up.
The City accepts Master Card, Visa and
The City’s online option allows customers to view their current utility bill, payment history, and usage history with a click of the mouse. We are pleased to provide this service to our customers.
Privacy & Security
Your online payments are secure! You can make utility payments at our website with confidence. We have partnered with Noble Payment Technologies, a leading payment gateway, to offer safe and secure credit card transactions for our customers. Noble Payments Technologies manage the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing. For additional information regarding the privacy of your sensitive cardholder data, please contact our office.
Terms & Conditions
There will be a fee assessed to your credit/debit card when paying online or in the office. You will be alerted to the amount before the transaction is complete. This fee will not be refunded if a duplicate or overpayment is made. In addition, please allow 2-3 business days for any debits to appear on your accounts when paying by credit or debit.
Payments made via the website or in the office are final and are not reversible. Please use caution when entering online payments. Payments returned to our office for non-sufficient funds are subject to a $25 fee and can result in immediate disconnections of service.
Please contact the Bucyrus Utilities Billing Department at (419) 562-6767 OPTION 2 if you have any questions.
Automatic Bill Pay Through Deduction
The City of Bucyrus now offers customers the option of paying their utility bill electronically. Funds are transferred from the customer's checking account directly to the City to pay for all services that are on the City's utility bill.
Simply come to the office and complete the authorization form along with a voided check. This will help ensure that your transactions are appropriately posted. Allow 1-2 months for processing and withdrawals to start. Continue to pay your bill via other methods of payment until a message appears on your bill showing the withdrawal of electronic payment.
Payments are deducted on the due date or the closet to the due date, depending on holidays and weekends of your billing statement each month.
The City of Bucyrus' bank will instruct your bank to deduct the entire amount of your utility bill from your checking account. Your bank will deduct your payment amount and forward the payment electronically to the City of Bucyrus' bank.
The payments will be shown on your monthly statement from your financial institution.
Yes. The City will continue to mail your utility bills to you as usual. However, in the message box on the bill it will clearly state that your account has been set up to have payments made electronically.
Your monthly statement from your financial institution will include information on the payments that you have made, including the name of the payee, the amount of the payment, and the date it was paid.
If you have questions or concerns regarding your bill or the amount due, you should contact the Bucyrus Utilities Billing Department at (419) 419-562-6767 option 2.
You must notify the Bucyrus Utilities Department 30 days in advance in writing that you want to stop paying your bills electronically.
Note On E-Pay
Please note that payments made through a bank’s e-pay system are not directly deposited to the city. A physical check is processed by the bank and mailed to the Bucyrus Utility Department. This process can take 5 to 10 business days depending on the banking institution. Accounts are considered paid upon receipt of the physical check from the bank.
2017 Customer Information Form
We are didicated to providing our customers with reliable, high quality water while operating in a financial and environmentally responsible manner. In order to do this we must constantly evaluate our operations in view of changing environmental conditions and regulations from Ohio EPA and other regulating authorities. With this in mind, we are asking you to please take the time to provide the following information so that we can serve you better. Please download a survey form and return it to the Bucyrus Utility office at 500 S. Sandusky Ave. Bucyrus, OH 44820. You can also drop it off in person during normal business hours. Be assured that this information is strictly for our operational purposes and will not be shared.
Backflow Prevention and Cross-Connection Control Protecting our Public Water System
What is a cross-connection? Any physical connection created between a possible source of contamination and any drinking water system piping.
What is backflow? It is the flow through a cross-connection from a possible source of contamination back into the drinking water system. It occurs when a cross-connection is created and a pressure reversal, either as backsiphonage or backpressure, occurs in the water supply piping. READ MORE
Lead Safety Information
Is there lead in my drinking water? You can reduce the risk of lead exposure from drinking water in your home. READ MORE
Changes In Paying Your Utility Bill Effective August 15, 2015
Starting August 15th if you pay your utility bill with a credit or debit card online or in our office you will be charged a fee by Noble Payments. Fees are based on what type of card you will be using. The City of Bucyrus will not be receiving any of these fees charge by the credit card company. We will still be accepting cash and checks and auto withdrawal from your checking account at no fee.
Annual Water Quality Report
In 2015, the City of Bucyrus detected 10 contaminants in the drinking water and none of them were above the EPA Accepted level for drinking water. There were no violations.
You can now view the 2016 City of Bucyrus Annual Water Quality Report on-line at:
http://www.cityofbucyrusoh.us/ccr-2016.pdf This report contains important information about the source and quality of your drinking water. For a translation of the water quality report or to speak with someone about the report please call 419-562-7951. If you would like a paper copy of the 2014 Annual Water Quality Report mailed to your home, please call 419-562-7951.
If anyone calls you or your business saying your water bill is past due and they will come to collect the money do not give them anything. City utility employees do not collect money at residences or businesses, only at the utility office.
Make checks payable to City of Bucyrus Utility Dept.
Automatic Payment is available. Customers may opt to have the payment deducted from their checking or savings account on the due date of each month. For these services, please contact the Utility Billing Office.
Check for leaks:
Check all toilets and faucets. Leaky toilets and faucets are the biggest cause of wasted water resulting in large bills. The most common source of leaks is the toilet. Check toilets for leaks by placing a few drops of food coloring in the tank. If after 15 minutes the dye shows up in the bowl the toilet has a leak. Leaky toilets can usually be repaired inexpensively. Toilets can account for almost 30% of all indoor water use, more than any other fixture or appliance.
See how much your LEAKING TOILET can cost per month
See how much your LEAKING FAUCET can cost per month